Recommended Service IntervalsUpdated 4 months ago
Ideal Service Intervals — ALSO TM-B
Before Every Ride (Pre-Ride Check)
Quick checks take less than 5 minutes and prevent most on-road failures:
Tires: Check pressure and inspect for punctures or cuts.
Brakes: Test lever feel and stopping power.
Belt tension and alignment: Visual check — belt should be centered and tension firm but not overly tight.
Suspension: Bounce the bike to confirm normal damping and no leaks.
Battery: Verify secure mounting and charge level.
Battery Care
Charge regularly: Keep the battery charged between 30%–80% when not in use. Avoid fully discharging it.
Inspect connections: Check the charging port and connectors for dirt, moisture, or corrosion.
Storage: Store in a cool, dry place away from direct sunlight or freezing temperatures.
Every 150-300 miles (or Monthly for Frequent Riders)
Clean the bike: Use a soft brush and mild soap (avoid high-pressure hoses).
Inspect belt: Look for fraying, embedded debris, or uneven wear. Clean with water only — never oil or degreaser.
Brake pads: Inspect for wear (<1 mm pad thickness = replace).
Suspension pivots: Check for looseness or creaking.
Bolt torque: Check all fasteners, especially crank bolts, suspension pivots, and brake calipers.
Firmware/software: Check for updates and recalibrate sensors. ALSO will alert riders of any firmware or software updates via email, or the TM-B app.
Every 600-1000 miles (or Every 3–6 Months)
Belt drive system:
Clean thoroughly with water and soft brush.
Recheck alignment and tension using a manufacturer tool (e.g., Gates app).
Hydraulic brakes:
Inspect hoses for wear or leaks.
Top up fluid if the lever feels soft (bleed only if needed).
Wheel hubs and bearings: Spin and check for play or roughness.
Suspension:
Clean stanchions and seals.
Check sag setup and air pressure against manufacturer specs.
Every 1250–2000 miles (or Annually)
This is a major service level for most riders.
Hydraulic brake bleed: Fully flush and replace brake fluid (DOT or mineral oil per manufacturer).
Suspension service:
Lower leg service (fork) and air can service (rear shock): clean, replace oil and seals.
Replace wiper seals and check bushings.
Headset and bottom bracket: Clean and regrease or replace bearings.
Pivot bearings: Check for play; replace if movement or noise is felt.
Full safety inspection: Frame, belt sprockets, mounting hardware, and electrical cables.
Every 2500–3500 miles (or Every 2 Years)
Suspension full rebuild: Complete damper and air spring service (send to certified service center if needed).
Hydraulic system: Replace hoses and fittings if worn.
Belt drive sprockets: Replace if teeth are sharp or hooked.
Wheel rebuild or bearing overhaul if frequent off-road or e-MTB use.
Key Notes
The belt drive system typically lasts 9,000–20,000 miles, far longer than chains if properly tensioned and kept clean.
Avoid oil-based cleaners or solvents on the belt, brakes, or suspension seals.
Riding in wet, dusty, or salted road conditions can cause significant impacts to shorten service intervals for suspension and brakes.
Always torque bolts to manufacturer specs (See torque spec sheet in Owners Manual and Service Manual).
WARNING: Incorrect assembly, maintenance, or use of your ebike can cause component or performance failure, loss of control, or serious injury. Ebikes have parts that non-motorized bikes do not have, and neither the assembly steps and/or assembly videos cover all potential aspects of ebike configuration, maintenance, and repair, which can require specialized tools and skills. We strongly recommend you consult a professional, or reputable bike mechanic to assist in the assembly, repair, and maintenance of your ebike, or inspect your work if you choose to do it yourself.