Return PolicyUpdated 16 days ago

TM-B Returns & Refunds FAQ

At ALSO, we offer a 30-day return window from the date of delivery to ensure you are satisfied with your TM-B experience.

What is the return window? You must initiate your return within 30 days of delivery.
How long do I have to ship it? Once initiated, you have 14 days to ship the item back to ALSO.
How are refunds calculated? Refunds are issued after our team processes the return. Note that shipping and restocking fees are subtracted from the final total.

Can I return a bike I have already ridden?
Yes, if it has fewer than 25 miles on the odometer. It must be in "like-new" condition and in its original packaging. A 25% restocking fee and a $175 shipping fee will be deducted from your refund.
What if the bike is unridden?
New, unridden bikes must be returned with all original components in their original packaging. A flat $175 return shipping fee applies.

Can I return apparel or accessories?
Most non-bike items (components, gear, apparel) can be returned within 30 days for a $10 flat rate. Items must be new, unused, and in original packaging.
Are any items non-returnable?
Yes. TM-B batteries purchased as standalone accessories cannot be returned.

How do I start a return?
Email us at [email protected] or use our Contact Form. Please include your order number. We will provide a printable return shipping label.
How do I package my bike for return?
Bikes must be disassembled and placed in their original packaging.
- Missing your box? Contact support to purchase replacement packaging, this will be an additional cost.
- Need help? Many local bike shops offer professional packing as a paid service.

What if my bike arrives damaged?
Damage incurred during transit is handled through our Warranty Process, not the return policy. Because "New Bike Day" is sacred, we require a signature for delivery unless you opt out. Please contact Support immediately if your TM-B arrives damaged.

Return Policy

For ALSO's full return policy click here https://ridealso.com/pages/returns.

Was this article helpful?

Yes