Can I return my TM-B after I receive it?

At ALSO, we offer a 30-day return window from the date of delivery to ensure you are satisfied with your TM-B experience.

General Policy

• You must initiate your return within 30 days of delivery.

• Once initiated, you have 14 days to ship the item back to ALSO.

• Refunds are issued after our team processes the return. Note that shipping and restocking fees are subtracted from the final total.

If it's unridden and in the box:

If your TM-B is in brand new condition, all of the packaging materials are intact and present, and there is 0 miles on the odometer, you can return your TM-B for a flat $175 return shipping fee.

If you've already ridden your TM-B:

If the bike has fewer than 25 miles on the odometer and is in "like-new" condition with the original packaging present, a 25% restocking fee and a $175 shipping fee will be deducted from your refund.

Accessories & Merchandise

What about apparel or accessories?

Non-bike items (components, gear, apparel) can be returned within 30 days for a $15 flat rate. Items must be new, unused, and in original packaging.

Are any items non-returnable?

Yes. TM-B batteries purchased as standalone accessories cannot be returned.

How do I start a return?

Email us at [email protected] or use our Contact Form. Please include your order number, a reason why, and description of the condition (unopened, like-new, lightly used). We will provide a printable return shipping label.

How do I package my bike for return?

Bikes must be disassembled and placed in their original packaging.

• Missing your box? Contact support to purchase replacement packaging, this will be an additional cost.

• Need help? Many local bike shops offer professional packing as a paid service.

Shipping Issues

What if my bike arrives damaged?

Damage incurred during transit is handled through our Warranty Process, not the return policy. We require a signature for delivery, so inspect the packaging carefully for damage before signing and accepting the delivery. Please contact Support immediately if your TM-B arrives damaged.

You can find ALSO's full return policy in our Terms and Conditions.