<h3 dir="ltr" id><br></h3><h3 dir="ltr" id="isPasted"><span style="text-decoration:none;">Does My Reservation Guarantee a Bike?</span></h3><p dir="ltr"><span style="text-decoration:none;">Your $50 reservation holds your place in line and gets applied toward your TM-B when you convert, but per our&#xA0;</span><a href="https://ridealso.com/pages/reservation-agreement" style="text-decoration:none;"><span style="text-decoration:underline;">Reservation Agreement</span></a><span style="text-decoration:none;">, it isn&apos;t a guarantee of a specific delivery date.&#xA0;</span></p><p dir="ltr"><span style="text-decoration:none;">We are ramping up manufacturing of TM-B and reservation orders are our top priority.</span></p><p><br></p><h3 dir="ltr" id="how-do-i-order-my-tm-b"><span style="text-decoration:none;">How do I order my TM-B?</span></h3><p dir="ltr"><a href="https://ridealso.com/pages/support-articles?hcUrl=%2Fen-US%2Freservation-updates-and-guide-5896974" style="text-decoration:none;"><span style="text-decoration:underline;">There is a handy guide to ordering in this article about reservation conversion.</span></a></p><p dir="ltr"><br></p><h3 dir="ltr" id="how-the-queue-works"><span style="text-decoration:none;">How the Queue Works</span></h3><p dir="ltr"><span style="text-decoration:none;">Your reservation secures you a spot in the next conversion cohort, meaning when it&#x2019;s time to pre-order the next round of bikes available, you&#x2019;ll have exclusive access to ordering.&#xA0;</span></p><p dir="ltr"><br></p><p dir="ltr"><span style="text-decoration:none;">Then, ALSO announces the conversion date for that batch of reservations, and reservation holders will then be able to configure and pre-order their bike, putting you in the queue for shipment. Shipment ordering is determined by order placed date, configuration and availability, and location, so it may vary.</span></p><p><br></p><p dir="ltr"><span style="text-decoration:none;">Everyone who reserved before August 18th, 2026, is already able to order. If you had a reservation from that window and haven&#x2019;t purchased,&#xA0;</span><a href="https://ridealso.com/products/tm-b-performance?view=performance&amp;access=reservation_holder_purchase" style="text-decoration:none;"><span style="text-decoration:underline;">you can do so at this link.</span></a><span style="text-decoration:none;">&#xA0;If you reserved after that date, you&apos;re still in reservation status, and we&apos;ll announce your conversion date as soon as it&apos;s set.</span></p><p><br></p><h3 dir="ltr" id="im-having-trouble-ordering-my-tm-b-using-my-reservation-what-should-i-do">I&#x2019;m having trouble ordering my TM-B using my reservation. What should I do?&#xA0;</h3><p dir="ltr"><a href="https://ridealso.com/pages/support-articles?hcUrl=%2Fen-US%2Freservation-updates-and-guide-5896974" style="text-decoration:none;"><span style="text-decoration:underline;">Read through the ordering process here.</span></a><span style="text-decoration:none;">&#xA0;Common fixes include double checking the login email and trying a different browser.</span></p><p dir="ltr"><br></p><h3 dir="ltr" id="what-to-do-while-you-wait-to-order"><span style="text-decoration:none;">What To Do While You Wait To Order</span></h3><p dir="ltr"><span style="text-decoration:none;">Log into your account, build your TM-B in the configurator, and save it as a draft. When your batch&apos;s conversion date arrives, you&apos;ll know exactly what to order and can do so quickly.</span></p><p><br></p><h3 dir="ltr" id="does-my-reservation-from-after-august-18th-get-me-any-incentives-or-discounts-right-now">Does my reservation from after August 18th get me any incentives or discounts right now?</h3><p dir="ltr"><span style="text-decoration:none;">Not yet, other than priority access. Stay tuned, and we&apos;ll share more when it&#x2019;s time.</span></p><p><br></p><h3 dir="ltr" id="converting-your-reservation-after-aug-18th"><span style="text-decoration:none;">Converting Your Reservation (after Aug. 18th)</span></h3><p dir="ltr"><span style="text-decoration:none;">Once your cohort is ready for conversion, we&apos;ll email you a personal pre-order link. Log in with the same email you used to reserve, configure your TM-B, and apply your Reservation Code plus any Gear Shop credit in the discount field at checkout.&#xA0;</span></p><p dir="ltr"><br></p><h3 dir="ltr" id="canceling-a-reservation-or-pre-order"><span style="text-decoration:none;">Canceling a Reservation or Pre-Order</span></h3><p dir="ltr"><span style="text-decoration:none;">You can cancel your reservation at any time, just contact us at&#xA0;</span><a href="mailto:support@ridealso.com" style="text-decoration:none;"><span style="text-decoration:underline;">support@ridealso.com</span></a><span style="text-decoration:none;">&#xA0;and we&apos;ll take care of it.</span></p>

Reservations

<h3 dir="ltr" id="can-i-cancel-my-reservation">Can I cancel my reservation?</h3><p dir="ltr" id="isPasted"><span style="text-decoration:none;">Yes, if you have a reservation that hasn&apos;t been converted yet, cancel any time for a full $50 refund. Shoot us an email at <a href="mailto:support@ridealso.com">support@ridealso.com</a>.</span></p><p><br></p><h3 dir="ltr" id="can-i-cancel-my-pre-order">Can I cancel my pre-order?</h3><p dir="ltr"><span style="text-decoration:none;">Yes, if you&apos;ve converted your reservation into a pre-order, or placed a direct order for gear that hasn&#x2019;t shipped yet and wish to cancel, contact us and we&apos;ll take care of it.</span></p>

Cancellations

Change up the items within your order, or the details of it.

<p dir="ltr"><br></p><p dir="ltr" id="isPasted"><span style="text-decoration:none;">We don&apos;t yet have full self-service editing on orders that are already placed, so order changes go through our support team at&#xA0;</span><span style="text-decoration:none;"><a href="mailto:support@ridealso.com">support@ridealso.com</a></span><span style="text-decoration:none;">.</span></p><p><br></p><h3 dir="ltr" id="can-i-change-my-size-color-or-configuration-after-ive-placed-my-order">Can I change my size, color, or configuration after I&apos;ve placed my order?</h3><p dir="ltr"><span style="text-decoration:none;">Yes, as long as the order isn&#x2019;t in processing at the warehouse or already shipped. Right now, we are able to change most details of your configuration. Later this fall, once processing starts, changes aren&apos;t guaranteed.</span></p><p><br></p><h3 dir="ltr" id="i-forgot-to-apply-my-reservation-code-or-gear-shop-code-can-i-add-it-after-ive-already-placed-my-order">I forgot to apply my Reservation Code or Gear Shop code. Can I add it after I&apos;ve already placed my order?</h3><p dir="ltr"><span style="text-decoration:none;">Yep,&#xA0;</span><span style="text-decoration:none;"><a href="https://contact.gorgias.help/en-US/forms/p2a14psm" target="_blank" rel="noopener noreferrer">contact us</a></span><span style="text-decoration:none;">&#xA0;and we&apos;ll help get the credit applied. Codes can&apos;t be added directly through checkout after the fact, so reach out rather than trying to edit the order yourself.</span></p><p><br></p><h3 dir="ltr" id="can-i-update-my-payment-method-on-an-existing-order">Can I update my payment method on an existing order?</h3><p dir="ltr"><span style="text-decoration:none;">Not directly. We&apos;d have to cancel and refund the order, and you can place a new one with the correct payment method.</span></p><p dir="ltr"><br></p><h3 dir="ltr" id="can-i-update-my-shipping-address-email-or-other-personal-information">Can I update my shipping address, email, or other personal information?</h3><p>In most cases, it&apos;s not a problem as long as the shipping label hasn&apos;t been printed yet. <a href="https://contact.gorgias.help/en-US/forms/p2a14psm" target="_blank" rel="noopener noreferrer">Our contact form</a> is the place to go for last-minute changes of all kinds.</p>

Editing an Order or Pre-Order

What to know regarding the shipment of your order and if it can be changed.

<h3 dir="ltr" id><br></h3><h3 dir="ltr" id="isPasted">Can I pay extra for expedited shipping?&#xA0;</h3><p dir="ltr"><span style="text-decoration:none;">ALSO doesn&apos;t currently offer expedited shipping. Pre-ordering quickly after conversion day is the best way to receive your bike earlier.&#xA0;</span></p><p dir="ltr"><br></p><p dir="ltr"><span style="text-decoration:none;">Delivery is staged by trim: Launch Edition ships first, then Performance, then Standard. See the&#xA0;</span><a href="https://ridealso.com/pages/support-articles?hcUrl=%2Fen-US%2Ftm-b---shipping-timelines-2661345" style="text-decoration:none;"><span style="text-decoration:underline;">Shipping Timeline article</span></a><span style="text-decoration:none;">&#xA0;for current windows for each.</span></p><p><br></p><p dir="ltr"><span style="text-decoration:none;">Once your order is processed and tracking is available, you&apos;ll get a confirmation email with your tracking number and a link to our tracking page.</span></p><p><br></p><h3 dir="ltr" id="can-i-pick-up-my-tm-b-at-a-warehouse-to-receive-my-bike-sooner">Can I pick up my TM-B at a warehouse to receive my bike sooner?</h3><p dir="ltr"><span style="text-decoration:none;">No, ALSO doesn&#x2019;t have retail spaces or any way to pick up bikes in-person yet. Your order will be shipped to your house for a $150 flat rate, or to a bike shop near you for assembly, an additional $180. At present, there is no way to speed that up, as we work through shipping the bike orders we have in place right now.</span></p><p dir="ltr"><br></p><h3 dir="ltr" id="once-my-bike-ships-how-long-does-shipping-take">Once my bike ships, how long does shipping take?&#xA0;</h3><p dir="ltr"><span style="text-decoration:none;">Tracking will be available on your&#xA0;</span><a href="http://ridealso.com" style="text-decoration:none;"><span style="text-decoration:underline;">ridealso.com</span></a><span style="text-decoration:none;">&#xA0;account once your bike leaves the warehouse, to let you know exactly when you will be receiving your bike. On average, our carrier partners SEKO and FedEx can take 2-7 days to deliver from the warehouse to your door, depending on location.</span></p>

Shipping Speed

The business of returning ALSO stuff after getting it in the mail.

<h1 dir="ltr" id><br></h1><h1 dir="ltr" id="isPasted">Can I return my TM-B after I receive it?</h1><p dir="ltr"><span style="text-decoration:none;">At ALSO, we offer a 30-day return window from the date of delivery to ensure you are satisfied with your TM-B experience.</span></p><p dir="ltr"><br></p><h2 dir="ltr" id="general-policy"><span style="text-decoration: none; font-size: 18px;"><strong>General Policy</strong></span></h2><ul><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">You must initiate your return within 30 days of delivery.</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Once initiated, you have 14 days to ship the item back to ALSO.</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Refunds are issued after our team processes the return. Note that shipping and restocking fees are subtracted from the final total.</span></p></li></ul><p><br></p><h2 id="if-its-unridden-and-in-the-box">If it&apos;s unridden and in the box:</h2><p>If your TM-B is in brand new condition, all of the packaging materials are intact and present, and there is 0 miles on the odometer, you can return your TM-B for a flat $175 return shipping fee.</p><p><br></p><h2 id="if-youve-already-ridden-your-tm-b">If you&apos;ve already ridden your TM-B:</h2><p dir="ltr"><span style="text-decoration:none;">If the bike has fewer than 25 miles on the odometer and is in &quot;like-new&quot; condition with the original packaging present, a 25% restocking fee and a $175 shipping fee will be deducted from your refund.</span></p><p><br></p><hr><p><br></p><h2 dir="ltr" id="accessories--merchandise">Accessories &amp; Merchandise</h2><p><br></p><h3 dir="ltr" id="what-about-apparel-or-accessories">What about apparel or accessories?</h3><p dir="ltr"><br>Non-bike items (components, gear, apparel) can be returned within 30 days for a $15 flat rate. Items must be new, unused, and in original packaging.</p><h3 dir="ltr" id="-1"><br></h3><h3 dir="ltr" id="are-any-items-non-returnable">Are any items non-returnable?</h3><p dir="ltr"><span style="text-decoration:none;">Yes. TM-B batteries purchased as standalone accessories cannot be returned.</span></p><p dir="ltr"><br></p><hr><p><br></p><h2 dir="ltr" id="how-do-i-start-a-return">How do I start a return?</h2><p dir="ltr"><span style="text-decoration:none;"><br></span>Email us at support@ridealso.com or use our <a href="https://contact.gorgias.help/forms/p2a14psm" target="_blank" rel="noopener noreferrer">Contact Form</a>. Please include your order number, a reason why, and description of the condition (unopened, like-new, lightly used). We will provide a printable return shipping label.</p><p dir="ltr"><br></p><h3 dir="ltr" id="how-do-i-package-my-bike-for-return">How do I package my bike for return?</h3><p dir="ltr"><span style="text-decoration:none;"><br></span>Bikes must be disassembled and placed in their original packaging.</p><ul><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Missing your box?&#xA0;Contact support to purchase replacement packaging, this will be an additional cost.</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Need help? Many local bike shops offer professional packing as a paid service.</span></p></li></ul><p><br></p><hr><p><br></p><h1 dir="ltr" id="shipping-issues">Shipping Issues</h1><p><br></p><h3 id="what-if-my-bike-arrives-damaged">What if my bike arrives damaged?</h3><p><span style="text-decoration:none;"><br></span>Damage incurred during transit is handled through our Warranty Process, not the return policy. We require a signature for delivery, so inspect the packaging carefully for damage before signing and accepting the delivery. Please <a href="https://contact.gorgias.help/en-US/forms/p2a14psm" target="_blank" rel="noopener noreferrer">contact Support</a> immediately if your TM-B arrives damaged.</p><p><br></p><hr><p><br></p><p><a href="https://ridealso.com/pages/returns" target="_blank" rel="noopener noreferrer">You can find ALSO&apos;s full return policy in our Terms and Conditions.</a></p><p><br></p><p><br></p>

Order Management

Reservations

Cancellations

Editing an Order or Pre-Order

Shipping Speed

Returns