Get answers to your reservation questions here.

<div data-animation-nesting data-sfc-cp data-complete="true" data-sae id="isPasted"><span style="font-size: 16px;"><strong>ALSO Reservations and Pre-Orders: FAQs</strong></span></div><div data-sfc-cp data-hveid="CAEIARAA" data-complete="true" data-processed="true"><span style="font-size: 16px;">Making a reservation secures your position on a first-come, first-served waitlist. When your turn is up, you&#x2019;ll receive an email from ALSO to configure your TM-B and apply your $50 reservation towards your purchase.</span></div><div data-sfc-cp data-complete="true" data-processed="true"><span style="font-size: 16px;"><br></span></div><hr data-serialized-params="[]" data-complete="true" data-sae><div data-sfc-cp data-complete="true" data-processed="true"><span style="font-size: 16px;"><br></span></div><div data-animation-nesting data-sfc-cp data-complete="true" data-sae><span style="font-size: 16px;">Frequently Asked Questions</span></div><div data-sfc-cp data-complete="true" data-processed="true"><span style="font-size: 16px;"><br></span></div><div data-animation-nesting data-sfc-cp data-complete="true" data-sae><span style="font-size: 16px;"><strong data-complete="true">When will I be able to use my Reservation towards a purchase?</strong></span></div><div data-sfc-cp data-hveid="CAEIBBAA" data-complete="true" data-processed="true"><span style="font-size: 16px;">Once the TM-B Base and TM-B Performance models are available for pre-order, you will receive email communication from ALSO letting you know that you can use your $50 reservation toward your full purchase.</span></div><div data-sfc-cp data-complete="true" data-processed="true"><span style="font-size: 16px;"><br></span></div><div data-animation-nesting data-sfc-cp data-complete="true" data-sae><span style="font-size: 16px;"><strong data-complete="true">Can I get a Refund for my Reservation if I change my mind?</strong></span></div><div data-sfc-cp data-hveid="CAEIBRAA" data-complete="true" data-processed="true"><span style="font-size: 16px;">Yes. Your reservation is fully refundable. To initiate a refund, please reach out to our ALSO Customer Support team via:</span></div><ul data-complete="true" data-processed="true"><li data-hveid="CAEIBhAA" data-complete="true" data-sae style="font-size: 16px;"><span data-sfc-cp data-complete="true">Email: <a href="mailto:support@ridealso.com">support@ridealso.com</a>&#xA0;</span></li><li data-hveid="CAEIBhAB" data-complete="true" data-sae style="font-size: 16px;"><span data-sfc-cp data-complete="true"><a href="https://ridealso.com/pages/support?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">Contact Form</a></span><span data-sfc-cp data-complete="true">&#xA0;on our help center</span></li></ul><hr data-serialized-params="[]" data-complete="true" data-sae><div data-sfc-cp data-complete="true" data-processed="true"><span style="font-size: 16px;"><br></span></div><div data-animation-nesting data-sfc-cp data-sae data-complete="true"><span style="font-size: 16px;">Ready to Order or Reserve?</span></div><div data-sfc-cp data-processed="true" data-complete="true"><span style="font-size: 16px;"><br></span></div><div data-sfc-cp data-wiz-uids="BUT5Ve_1a" data-ved="2ahUKEwje6aau5LaRAxWhFDQIHUHbIXkQ-q4QegYIAQgJEAA" data-processed="true" data-complete="true"><table data-animation-nesting data-complete="true" data-sae><thead><tr data-sfc-cp data-complete="true"><th colspan="undefined" data-sfc-cp data-complete="true"><span style="font-size: 16px;">Model</span></th><th colspan="undefined" data-sfc-cp data-complete="true"><span style="font-size: 16px;">Action</span></th><th colspan="undefined" data-sfc-cp data-complete="true"><span style="font-size: 16px;">Link</span></th></tr></thead><tbody data-complete="true"><tr data-sfc-cp data-complete="true"><td colspan="undefined" data-sfc-cp data-complete="true"><span style="font-size: 16px;"><strong data-complete="true">TM-B &amp; TM-B Performance</strong></span></td><td colspan="undefined" data-sfc-cp data-complete="true"><span style="font-size: 16px;">Place a Reservation ($50 Deposit)</span></td><td colspan="undefined" data-sfc-cp data-complete="true"><span data-sfc-cp data-complete="true" style="font-size: 16px;"><a href="https://ridealso.com/products/tm-b-reservation" target="_blank" rel="noopener noreferrer">TM-B Reservation Link</a></span></td></tr></tbody></table></div>

Reservation FAQ

<div data-animation-nesting data-sfc-cp data-complete="true" data-sae id="isPasted"><strong><span style="font-size: 16px;">Contact ALSO Customer Support</span></strong></div><div data-sfc-cp data-hveid="CAEIAhAA" data-complete="true" data-processed="true"><span style="font-size: 16px;">Our ALSO Customer Support team is here to help you with your questions regarding reservations, refunds, order management and more!</span></div><div data-sfc-cp data-complete="true" data-processed="true"><span style="font-size: 16px;"><br></span></div><hr data-serialized-params="[]" data-complete="true" data-sae><div data-sfc-cp data-complete="true" data-processed="true"><span style="font-size: 16px;"><br></span></div><div data-animation-nesting data-sfc-cp data-complete="true" data-sae><span style="font-size: 16px;"><strong>How to Reach Us</strong></span></div><div data-sfc-cp data-hveid="CAEIBRAA" data-processed="true" data-complete="true"><span style="font-size: 16px;">If you have questions about cancelling your reservation, requesting a refund, or any other general inquiries, please contact our team using one of the following methods:</span></div><div data-sfc-cp data-processed="true" data-complete="true"><span style="font-size: 16px;"><br></span></div><div data-sfc-cp data-wiz-uids="Zhmq2b_v" data-ved="2ahUKEwiOt7iky7iRAxUXDzQIHe_0OBwQ-q4QegYIAQgGEAA" data-processed="true" data-complete="true"><table data-animation-nesting data-complete="true" data-sae><thead><tr data-sfc-cp data-complete="true"><th colspan="undefined" data-sfc-cp data-complete="true"><span style="font-size: 16px;">Method</span></th><th colspan="undefined" data-sfc-cp data-complete="true"><span style="font-size: 16px;">Details</span></th></tr></thead><tbody data-complete="true"><tr data-sfc-cp data-complete="true"><td colspan="undefined" data-sfc-cp data-complete="true"><span style="font-size: 16px;"><strong data-complete="true">Email</strong></span></td><td colspan="undefined" data-sfc-cp data-complete="true"><span data-sfc-cp data-complete="true" style="font-size: 16px;"><a href="mailto:support@ridealso.com">support@ridealso.com</a>&#xA0;</span></td></tr><tr data-sfc-cp data-complete="true"><td colspan="undefined" data-sfc-cp data-complete="true"><span style="font-size: 16px;"><strong data-complete="true">Contact Form</strong></span></td><td colspan="undefined" data-sfc-cp data-complete="true"><span data-sfc-cp data-complete="true" style="font-size: 16px;"><a href="https://ridealso.com/pages/support?hcUrl=%252Fen-US%252Fcontact" target="_blank" rel="noopener noreferrer">Submit a form here</a></span></td></tr></tbody></table></div>

Cancelling a Reservation

<div data-animation-nesting data-sfc-cp data-complete="true" data-processed="true" data-sae id="isPasted"><strong><span style="font-size: 16px;">Reservation&#xA0;</span></strong></div><div data-sfc-cp data-hveid="CAEIAhAA" data-complete="true" data-processed="true"><span style="font-size: 16px;">Your $50 reservation deposit secures your position in the pre-order queue. ALSO will maintain communication with you until you are ready to finalize your purchase.</span></div><div data-sfc-cp data-complete="true" data-processed="true"><span style="font-size: 16px;"><br></span></div><hr data-serialized-params="[]" data-complete="true" data-processed="true" data-sae><div data-sfc-cp data-complete="true" data-processed="true"><span style="font-size: 16px;"><br></span></div><div data-animation-nesting data-sfc-cp data-complete="true" data-processed="true" data-sae><span style="font-size: 16px;"><strong>Reservation Status</strong></span></div><ul data-processed="true" data-complete="true"><li data-hveid="CAEIBRAA" data-complete="true" data-sae style="font-size: 16px;"><strong data-complete="true">Active Status:</strong> Your reservation remains active indefinitely until you use it toward the purchase of a TM-B model or request a refund.</li><li data-hveid="CAEIBRAB" data-complete="true" data-sae style="font-size: 16px;"><strong data-complete="true">Next Steps:</strong> ALSO will keep in contact with you via email to let you know when the TM-B Base and TM-B Performance bikes become available. At that time, you can apply your reservation deposit toward your purchase.</li></ul>

How long is my reservation good for?

Learn how and when you can use your reservation!

<div data-animation-nesting data-sfc-cp data-complete="true" data-sae id="isPasted"><strong><span style="font-size: 16px;">Receiving Updates About Your Reservation</span></strong></div><div data-sfc-cp data-hveid="CAEIAhAA" data-complete="true" data-processed="true"><span style="font-size: 16px;">ALSO is committed to keeping you informed about the status of your order queue and when bikes are available for purchase.</span></div><div data-sfc-cp data-complete="true" data-processed="true"><span style="font-size: 16px;"><br></span></div><hr data-serialized-params="[]" data-complete="true" data-sae><div data-sfc-cp data-complete="true" data-processed="true"><span style="font-size: 16px;"><br></span></div><div data-animation-nesting data-sfc-cp data-complete="true" data-sae><span style="font-size: 16px;"><strong>How We Communicate</strong></span></div><div data-sfc-cp data-hveid="CAEIBRAA" data-complete="true" data-processed="true"><span style="font-size: 16px;">We will communicate directly with all customers who have placed a $50 reservation via <strong data-complete="true" data-processed="true">email</strong> when the TM-B (Base) and TM-B Performance models become available.</span></div><div data-sfc-cp data-complete="true" data-processed="true"><span style="font-size: 16px;"><br></span></div><div data-animation-nesting data-sfc-cp data-complete="true" data-sae><span style="font-size: 16px;"><strong data-complete="true">Action Required:</strong></span></div><ul data-processed="true" data-complete="true"><li data-hveid="CAEIBxAA" data-complete="true" data-sae style="font-size: 16px;">Please regularly check your email inbox (and spam/junk folders) for updates from ALSO.</li><li data-hveid="CAEIBxAB" data-complete="true" data-sae style="font-size: 16px;">The email will contain instructions and a link to configure and purchase your TM-B, applying your $50 reservation deposit at that time.</li></ul><div data-sfc-cp data-complete="true" data-processed="true"><br></div><div data-xid="Gd7Hsc" data-sfc-cp data-wiz-uids="MbBSWb_1k" data-complete="true" data-processed="true"><div data-complete="true" data-processed="true"><div data-complete="true" data-processed="true"><br></div><div data-complete="true" data-processed="true"><div data-wiz-attrbind="class=MbBSWb_1k/RKUjab;" data-complete="true" data-processed="true"><div data-sfc-cp data-wiz-uids="MbBSWb_1n,MbBSWb_1m,MbBSWb_1o,MbBSWb_1p" data-signal-inputs data-complete="true" data-processed="true"><div data-sfc-cp data-wiz-uids="MbBSWb_1q,MbBSWb_1r,MbBSWb_1s,MbBSWb_1t" data-signal-inputs="N7abZd=MbBSWb_1k/N7abZd;" data-ved="2ahUKEwiIguC4zbiRAxWhFDQIHSBhKiIQp4QQegYIAQgJEAA" data-hveid="CAEICRAA" data-complete="true" data-processed="true"><br></div></div></div></div></div></div><p><br></p>

Am I guaranteed a TM-B with a reservation?

Learn how and when you will be able to use your reservation.

<div data-animation-nesting data-sfc-cp data-complete="true" data-sae id="isPasted"><strong><span style="font-size: 16px;">Joining the ALSO Community and Applying Your Reservation</span></strong></div><div data-sfc-cp data-hveid="CAEIAhAA" data-complete="true" data-processed="true"><span style="font-size: 16px;">When TM-B Base and Performance models become available for purchase, customers that purchased a reservation will be invited to configure and purchase their TM-B and officially join the ALSO community.</span></div><div data-sfc-cp data-complete="true" data-processed="true"><span style="font-size: 16px;"><br></span></div><hr data-serialized-params="[]" data-complete="true" data-sae><div data-sfc-cp data-complete="true" data-processed="true"><span style="font-size: 16px;"><br></span></div><div data-animation-nesting data-sfc-cp data-complete="true" data-sae><span style="font-size: 16px;"><strong>The Next Steps</strong></span></div><div data-sfc-cp data-hveid="CAEIBRAA" data-complete="true" data-processed="true"><span style="font-size: 16px;">Once bikes become available for purchase:</span></div><ol data-processed="true" data-complete="true"><li data-hveid="CAEIBhAA" data-complete="true" data-sae style="font-size: 16px;"><strong data-complete="true">Receive Your Invitation:</strong> We will reach out to you directly via email with the opportunity to configure and purchase your TM-B.</li><li data-hveid="CAEIBhAB" data-complete="true" data-sae style="font-size: 16px;"><strong data-complete="true">Apply Your Deposit:</strong> At that time, you will be able to apply your initial $50 reservation deposit to the total cost of your order.</li></ol><div data-sfc-cp data-processed="true" data-complete="true"><br></div><div data-xid="Gd7Hsc" data-sfc-cp data-wiz-uids="XrEj4c_1f" data-complete="true" data-processed="true"><div data-complete="true" data-processed="true"><div data-complete="true" data-processed="true"><br></div></div></div><p><br></p>

Reservations

Reservation FAQ

Cancelling a Reservation

How long is my reservation good for?

Am I guaranteed a TM-B with a reservation?

Using your Reservation