<h1 dir="ltr" id="reservations-faq">Reservations FAQ</h1> <h3 dir="ltr" id="isPasted">What is a Reservation?</h3>A reservation is $50, fully refundable, and holds your spot in line without committing you to anything.&#xA0;Think of it as raising your hand. When reservation holders receive a notice in their email that it&#x2019;s time to pre-order, they can configure and check out for the full purchase price.&#xA0;In general, the faster that order is placed, the faster the bike is shipped. <h3 dir="ltr" id="does-a-reservation-guarantee-me-a-bike">Does a reservation guarantee me a bike?</h3>When you convert your reservation into a full purchase, you&apos;ll receive your TM-B in the order your order was placed. A reservation isn&#x2019;t a promise of a specific delivery date but&#xA0;honoring reservations is our priority until TM-B is generally available for immediate delivery. <a href="https://ridealso.com/pages/reservation-agreement" style="text-decoration:none;">Reservation Agreement</a> <h3 dir="ltr" id="can-i-cancel-my-reservation">Can I cancel my reservation?</h3>Cancel any time, no cost, and your $50 comes back in full.&#xA0;Reach out to support@ridealso.com or use&#xA0;<a href="https://contact.gorgias.help/forms/p2a14psm" target="_blank" rel="noopener noreferrer">our</a><a href="https://contact.gorgias.help/forms/p2a14psm" target="_blank" rel="noopener noreferrer">&#xA0;contact form</a>&#xA0;and we&apos;ll take care of it. <h3 dir="ltr" id="configuring-before-you-pre-order">Configuring Before You Pre-Order</h3>While you wait, creating a draft build is highly recommended.&#xA0;<a href="https://ridealso.com/products/tm-b-performance?view=performance&amp;variant=47904474235104" style="text-decoration:none;">Build your bike in the configurator</a>&#xA0;and save it as a draft so you can reference the build and check out quickly when conversion opens.&#xA0;You can save more than one draft and name them, so feel free to experiment with different builds before committing. <h3 dir="ltr" id="does-my-reservation-fee-count-toward-the-price">Does my reservation fee count toward the price?</h3>Yes. The $50 reservation counts toward your total build cost. Neither is an extra fee stacked on top of your final price. <h3 dir="ltr" id="when-can-i-convert-the-reservation-i-have-into-a-full-purchase">When can I convert the reservation I have into a full purchase?&#xA0;</h3> If you reserved before August 17th, you can already&#xA0;<a href="https://ridealso.com/products/tm-b-performance?view=performance&amp;access=reservation_holder_purchase" style="text-decoration:none;">pre-order your bike now.</a>&#xA0;If you reserved after that, hang tight for your opportunity to be announced. <h3 dir="ltr" id="how-do-i-reserve">How do I reserve?</h3>That&apos;s an easy one. <a href="https://ridealso.com/products/tm-b-reservation?variant=54189660143840" target="_blank" rel="noopener noreferrer">Reserve now.</a>

Reservations

How much TM-B costs, how to pay for it, and financing info.

How much TM-B costs, how to pay for it, and financing info. <h2 dir="ltr" id="how-much-is-a-tm-b">How much is a TM-B?</h2>TM-B Standard starts at $3,500. TM-B Performance starts at $4,500 and steps up to a bigger battery, more torque, and an air suspension fork instead of Standard&apos;s coil shock.&#xA0;Both are open for reservation today with a $50 deposit.<a href="https://ridealso.com/products/tm-b-performance?view=performance&amp;variant=47904474235104" style="text-decoration:none;">Build Your Bike&#xA0;</a>to see how much your setup would cost, and then hit the&#xA0;<a href="https://ridealso.com/collections/gear" style="text-decoration:none;">Gear Shop</a>&#xA0;to get a sense of the accessories you&#x2019;ll need. <h3 dir="ltr" id="additional-costs">Additional costs</h3>There is a $150 flat rate for shipping. State and local taxes apply.&#xA0;Assembly at a local bike shop is a flat $180 fee out the door. Simply select Beeline assembly at checkout.Budget for add-ons too:&#xA0;Additional Top Frames run $350 to $500 depending on style and size. Road package is included, while All-Terrain runs $200 more.&#xA0;<a href="https://ridealso.com/products/fenders-1?variant=53685899133152" target="_blank" rel="noopener noreferrer">Add on Fenders</a>&#xA0;for $125.&#xA0;<a href="https://ridealso.com/products/alpha-wave-helmet?variant=48141376159968" target="_blank" rel="noopener noreferrer">The Alpha Wave helmet</a>is the cherry on top of the TM-B experience, and it is $250. <h2 dir="ltr" id="payment-methods">Payment Methods</h2><h3 dir="ltr" id="how-can-i-pay-for-a-tm-b">How can I pay for a TM-B?</h3>For credit cards, we accept Visa, Mastercard, Amex, Discover, UnionPay, Diners Club, and JCB.Express checkout is available through Shop Pay, PayPal, Google Pay, and Venmo.&#xA0; <h3 dir="ltr" id="can-i-pay-in-installments-or-finance-a-tm-b">Can I pay in installments, or finance a TM-B?</h3>Yes! We&apos;ve partnered with Chase&#xA0;to offer the Slate card to qualifying buyers, with an introductory 0% APR for 21 months. This is our preferred financing option.&#xA0;<a href="https://ridealso.com/pages/financing" style="text-decoration:none;">Learn more about Chase Slate here.</a>

Pricing & Payment

<h3 dir="ltr" id="isPasted">Where to Buy Today</h3><a href="https://ridealso.com/products/tm-b-performance?view=performance&amp;variant=47904474235104" target="_blank" rel="noopener noreferrer">ridealso.com</a>&#xA0;is the only place to buy a TM-B right now.&#xA0;There&apos;s no retail partner network yet, though we&apos;re building one. <h3 dir="ltr" id="shipping-cost-and-coverage">Shipping Cost and Coverage</h3>We ship anywhere in the USA for a $150 flat rate. <h3 dir="ltr" id="can-i-buy-a-tm-b-outside-the-us">Can I buy a TM-B outside the US?</h3>Not yet. ALSO products are US only for now, but an international launch is something we&apos;re actively working toward.

Where to Buy

What to know about bringing ALSO products on board for your business.

<h3 dir="ltr" id="isPasted">Corporate &amp; Fleet Purchases</h3>If your business wants to give TM-B or TM-Q a job to do, fill out our&#xA0;<a href="https://docs.google.com/forms/d/e/1FAIpQLSd5OH8BuOTr9_jd2xSMQyz-eyzf5-ruZFHzCDNL-WR5EFlN1Q/viewform" style="text-decoration:none;">Commercial Interest form</a>&#xA0;and our partnerships team will follow up.&#xA0;TM-Q has its own interest list if you want fleet-specific updates as they happen. For volume pricing and account support, reach out through our&#xA0;<a href="https://ridealso.com/pages/corporate-sales" style="text-decoration:none;">Corporate Sales page</a>. <h3 dir="ltr" id="press--partnership-inquiries">Press &amp; Partnership Inquiries</h3>Influencer, journalist, or promoter looking to work with ALSO? Email media@ridealso.com to get in touch.

Fleet, Corporate & Commercial

Own or work at a bike shop? We'd love to chat.

<h3 dir="ltr" id="isPasted">How do I sign up to service ALSO bikes?</h3>Run a bike shop and want to become an authorized ALSO service provider? Email service@ridealso.com and we&apos;ll send over the application. <h3 dir="ltr" id="how-does-also-manage-asps">How does ALSO manage ASPs?</h3>We use Beeline, an industry standard, to handle service requests and warranty claims from bike shops. <h3 dir="ltr" id="what-should-i-do-if-a-customer-brings-a-tm-b-into-my-shop-and-im-not-set-up-with-also-yet">What should I do if a customer brings a TM-B into my shop and I&#x2019;m not set up with ALSO yet?</h3>Email&#xA0;<a href="mailto:support@ridealso.com" style="text-decoration:none;">support@ridealso.com</a>&#xA0;to file a support ticket, being as detailed as possible about your business location and the issue at hand or service requested. We&#x2019;ll set you up in Beeline and make sure you have what you need to help the customer out.

Becoming an Authorized Service Provider

<h3 dir="ltr" id="isPasted">We&#x2019;re so glad you asked.&#xA0;</h3>You can regularly find a TM-B to ride at a Test Spin in 10 major cities: Seattle, Austin, Bay Area, Chicago, New York, San Diego, Washington DC, Los Angeles, Denver, Miami. <a href="https://ridealso.com/pages/events" style="text-decoration:none;">You can learn more and schedule your ride here.</a> <h3 dir="ltr" id="what-if-i-dont-live-near-any-of-these-cities">What if I don&#x2019;t live near any of these cities?&#xA0;</h3>Good news: we&#x2019;re on tour. We&#x2019;re starting with some of the most-requested cities, but more will be added when we&#x2019;re done.&#xA0; See the full schedule and make sure to catch us before we&#x2019;re off to the next city:&#xA0; <a href="https://ridealso.com/pages/test-spin-fall-tour" style="text-decoration:none;">Test Spin Fall Tour</a> <h3 dir="ltr" id="what-do-i-need-to-bring">What do I need to bring?</h3>Just bring a valid ID or credit card for us to hold onto while you ride, and your 18+ year old self. You&apos;re welcome to bring your own helmet, but loaner helmets will be available as well. <h3 id="are-your-really-offering-100-credits-to-the-shop-for-reserving-at-a-test-spin">Are your really offering $100 credits to the shop for reserving at a Test Spin?</h3>Yep. Make sure to ask your trusty Test Spin Wizard about how you can score this promo.&#xA0; <h3 dir="ltr" id="need-to-reschedule">Need to reschedule?</h3>No worries! Just reach out to support@ridealso.com and let us know! <h3 dir="ltr" id="are-test-spins-free">Are test spins free?</h3>Yes! Test spins are completely free - no TM-B reservation required.<h3 id> </h3><h3 dir="ltr" id="can-i-bring-a-friend">Can I bring a friend?</h3>Absolutely! We do our best to let everyone under our tent go for a ride as volume allows. Just keep in mind that only guests who RSVP are guaranteed a ride slot, so encourage them to sign up in advance. <h3 dir="ltr" id="are-there-test-spins-in-other-countries">Are there Test Spins in other countries?</h3> Not yet, but we&#x2019;re actively working towards Global Transcendence. Stay tuned as we roll out availability around the world.

Where can I ride a TM-B?

<h3 dir="ltr" id="isPasted">How much does shipping cost?</h3>We ship anywhere in the continental US for a flat $150. <h3 dir="ltr" id="do-you-ship-outside-the-us">Do you ship outside the US?</h3>Not yet. US only for now, but international shipping and sales is something we&apos;re actively working toward. <h3 dir="ltr" id="how-long-will-it-take-for-my-order-to-arrive">How long will it take for my order to arrive?</h3>We estimate our carrier, SEKO, to take anywhere from 3-7 days from warehouse to your door, depending on location. <h3 dir="ltr" id="can-i-track-my-order-once-it-ships">Can I track my order once it ships?</h3>Yes, we will have tracking available in your <a href="//ridealso.com">ridealso.com</a> account, and you will receive email updates every step of the way. <h3 dir="ltr" id="do-i-need-to-be-home-to-receive-my-delivery">Do I need to be home to receive my delivery?</h3>Yes, you or someone you trust will need to sign for the package when it arrives. <h3 id="can-i-schedule-my-delivery">Can I schedule my delivery?</h3>Not yet. Following the tracking closely is the best way to anticipate the exact arrival time. Some last mile carriers will offer scheduling options or a courtesy call ahead of your delivery, but it&apos;s dependent on your location. <h3 dir="ltr" id="will-my-tm-b-arrive-assembled-or-do-i-need-to-assemble-it-myself">Will my TM-B arrive assembled, or do I need to assemble it myself?</h3>Assembly is required. We will have detailed instructions and videos available for DIY setup. No experience is required, but it doesn&apos;t hurt to have, either.&#xA0; If you&apos;re unsure, it&apos;s always a good idea to have a professional handle it. You can have your TM-B assembled at an LBS (Local Bike Shop) for $180.&#xA0; <h3 dir="ltr" id="does-also-offer-expedited-or-rush-shipping">Does ALSO offer expedited or rush shipping?</h3>Not at this time. We&apos;re focused on getting all of our orders out in the order they came in. The best way to get your TM-B faster is by placing the order ASAP. <h3 dir="ltr" id="do-reservations-and-preorders-ship-in-the-order-they-were-placed">Do reservations and preorders ship in the order they were placed?</h3>Ideally. In practice it may vary depending on configuration and availability. There are a large number of variations, and each bike is made &#xE0; la carte with love. <h3 dir="ltr" id="can-i-pick-up-my-order-instead-of-having-it-shipped">Can I pick up my order instead of having it shipped?</h3>No, we don&apos;t yet have retail spaces to offer in-store pickup, and we don&apos;t offer warehouse pickup either. You can, however, have your bike delivered to a local bike shop to assembly, and pick it up there. It does not impact your shipping speed to do so. <h3 dir="ltr" id="does-the-shipping-cost-differ-for-accessories-versus-a-full-bike">Does the shipping cost differ for accessories versus a full bike?</h3>Accessories ship for $30/order right now. Accessories ship separately from TM-B so there is an additional $30 charge on a full bike order for the gear. That may change in the future, but for now, order all of your accessories at the same time to save on shipping.

Purchasing