To all of our TM-B Launch Edition Customers,. I want to start by thanking you (and everyone else) for your patience. I agree that we haven’t communicated as frequently or transparently as we should have. What’s most important to all of us at ALSO is

To all of our TM-B Launch Edition Customers,I want to start by thanking you (and everyone else) for your patience. I agree that we haven&#x2019;t communicated as frequently or transparently as we should have.&#xA0; What&#x2019;s most important to all of us at ALSO is building and delivering a best-in-the-world product. In this case, that means the highest performance electric bicycle in the world with features you&apos;d only ever expect from a software-defined EV. It also means a more reliable product than this category has ever seen. And while we knew going into our product development that this was going to be a big job, it has brought some challenges we didn&#x2019;t expect along the way.&#xA0; I want to share a few examples for context. These are things that our team has spent nights and weekends working on, but have ultimately resulted in delays to our originally intended shipping timeline. As we mentioned in a previous update, we&apos;ve faced significant supply chain challenges on materials that are in high demand thanks to the worldwide AI boom. Specifically, we&apos;ve been challenged on raw PCB materials and certain IC components. Chasing supply of our original design&#x2019;s material hasn&#x2019;t been enough. In some cases, our team has had to source and requalify new materials, which requires new engineering and testing work.&#xA0; Another challenge we&apos;ve faced involves the unique nature of the TM-B&apos;s battery. Our battery packs such a punch, in terms of both performance and features, that existing battery standards don&apos;t fully cover it. As many of you know, there are multiple battery standards that apply even within the US, let alone globally, to these sorts of products and capabilities. This has led ALSO to deeply engage with standards bodies, certification labs, cell manufacturers, and more, in order to work through novel certification questions our product&#x2019;s capability has raised&#x2014;specifically, the high capacity nature of our battery, paired with its 240W PD capability and sophisticated battery management, is the first-of-its-kind in this category. As a result we&#x2019;ve been collaborating on defining a new set of performance standards for an entirely new type of product and that has taken more time than we anticipated. Lastly, this product is packed with EV-grade technology and we&#x2019;ve taken a highly considered approach to building and scaling key elements like our DreamRide drive system. In a very compact package, DreamRide includes two motors, an integrated inverter, and a one-of-a-kind Top Frame latch. This level of integration and performance density exceeds almost any EV on the market today and means development and production requires extreme care and precision. That wasn&#x2019;t unexpected, but we&apos;ve been deliberate about our ramp to ensure high quality as we begin our journey of scaling the TM-B. With any complex and technology-laden product, we have a choice. As we ramp production we can relax standards against an original timeline or we can hold to a high standard and face potential delays. We believe our decision to hold that standard was, and is, the right one. And, at the same time, we agree that we should have been more communicative along the way. At the end of the day, the entire team at ALSO has been working tirelessly to deliver the best-in-the-world product experience we&apos;ve promised you. We&apos;re sincerely sorry it has taken longer than we, or you, anticipated. The specifics as to why haven&apos;t come early or often enough, but we&#x2019;re committed to improving that as we move forward.&#xA0; We cannot wait to get you your TM-Bs and we truly believe they will be worth the wait. Saul Head of Product, ALSO

Update: Launch Edition Production From Our Director of Product

TM-B Launch Edition Production, Testing, and Delivery Timing Updates

TM-B - Shipping Timeline Updates 2026 <hr> Good news! The very first TM-B Launch Edition units started rolling out over the last week, and production is actively scaling. Units are moving through our logistics pipeline right now - from the manufacturer, onto freight, into our domestic warehouse, and out to your door.<h3 dir="ltr" id="whats-new">What&apos;s New?</h3><ul><li dir="ltr" style="text-decoration:none;">Throughout September and into November, we&apos;ll be sending specific timing updates directly to everyone who&apos;s placed an order. Your individual delivery timing is based on your purchase - Launch Edition purchaser or Pre-Order - and your configuration.</li><li dir="ltr" style="text-decoration:none;">We&apos;re also updating&#xA0;<a href="http://ridealso.com/" style="text-decoration:none;">RideALSO.com</a>&#xA0;so that delivery timing by configuration is clearer up front; so future orders come with a better sense of when to expect the bike from day one.</li></ul>The entire ALSO team is working hard to get every customer the bike you ordered as soon as possible, and we thank you for your patience. <hr> <h2 dir="ltr" id="tm-b-delivery-timeline">TM-B Delivery Timeline</h2><h3 dir="ltr" id> </h3><h3 dir="ltr" id="if-you-purchased-alaunch-edition">If You Purchased a&#xA0;Launch Edition:&#xA0;</h3><ul><li dir="ltr" style="text-decoration:none;">Bikes have already started shipping over the last few weeks! &#xA0;All Launch Edition bikes will be packed, fulfilled, and shipped throughout September and into November, arriving in waves as production and logistics allow.&#xA0;</li></ul><h3 dir="ltr" id="if-youre-areservation-holder-that-placed-a-pre-order">If You&apos;re a&#xA0;Reservation Holder that placed a Pre-Order:&#xA0;</h3><ul><li dir="ltr" style="text-decoration:none;">Your bikes will begin shipping after the Launch Edition wave, with deliveries starting in the early November and continuing through the end of the year.&#xA0;</li><li dir="ltr" style="text-decoration:none;">Exact timing depends on when your order was placed and how your bike is configured.</li></ul><h2 dir="ltr" id="-1"> </h2><h3 dir="ltr" id="tracking-your-order">Tracking Your Order</h3>You don&apos;t have to wait on an email to know where your bike is. You can check your production and shipping status anytime through your account portal.&#x1F449;<a href="https://ridealso.com/account/login" style="text-decoration:none;">&#xA0;Check My Order Status</a>Here&apos;s what to expect as your bike makes its way to you:<ol><li dir="ltr" style="text-decoration:none;">Arrival at our warehouse:&#xA0;we&apos;ll let you know your bike is about two weeks out from shipping.</li><li dir="ltr" style="text-decoration:none;">Getting ready to ship: you&apos;ll get an update to help you prepare for delivery.</li><li dir="ltr" style="text-decoration:none;">Shipping week: an email introducing you to our Customer Success team, a link to download the ALSO App, and resources to help you get ready.</li><li dir="ltr" style="text-decoration:none;">Shipped: you&apos;ll receive your tracking number and can follow your bike all the way to your door.</li><li dir="ltr" style="text-decoration:none;">Delivered: assembly guides, Ride 101 basics, and everything else you need for your first ride.</li></ol> <hr> <h2 dir="ltr" id="in-the-meantime">In the Meantime...&#xA0;</h2><h3 dir="ltr" id="-2"> </h3><h3 dir="ltr" id="alsogear-shop">ALSO&#xA0;Gear Shop</h3>Your TM-B is a blank canvas built to adapt to your life, and the Gear Shop is open now so you can start planning your setup before your bike even arrives.<ul><li dir="ltr" style="text-decoration:none;">Components: custom-colored Top Frames, heavy-duty cargo buckets, utility racks, and passenger setups.</li><li dir="ltr" style="text-decoration:none;">Apparel &amp; Safety: our full apparel line and next-generation safety gear, including the upcoming Alpha Wave Helmet.</li></ul>&#x1F449;<a href="https://ridealso.com/collections/gear" style="text-decoration:none;">&#xA0;Browse the Gear Shop</a><h3 dir="ltr" id="-3"> </h3><h3 dir="ltr" id="join-the-community-ridealso">Join the Community: #RideALSO</h3>As the first wave of bikes hits the road, we want to see it and celebrate it with you.<ul><li dir="ltr" style="text-decoration:none;">Follow along: on Facebook, Instagram, X, Bluesky, and Reddit for owner reactions, street sightings, and build inspiration.</li><li dir="ltr" style="text-decoration:none;">Share your ride: once your TM-B arrives, post a photo or video of your first ride, tag us, and use #RideALSO to be featured.</li></ul>&#x1F449;<a href="https://www.instagram.com/ridealso/?hl=en" style="text-decoration:none;">&#xA0;Follow ALSO + Tag #RideALSO</a> <hr> Thank you for your patience and your continued belief in ALSO.&#xA0;Every one of us is working to get your TM-B to you as soon as possible and we&apos;re confident it&apos;ll be worth the wait.&#xA0;

TM-B - Shipping Timelines

Prep for your reservation conversion by configuring your build today!

<h1 dir="ltr" id="isPasted">TM-B Reservations - September &#x2018;26</h1>If you reserved a TM-B before August 18th, 2026, your reservation is ready to be converted into a pre-order. This article covers what that means, how it works, when your bike ships, and how to complete your pre-order.<hr> <h2 dir="ltr" id="purchase-a-tm-b-using-your-reservation">Purchase a TM-B using your reservation</h2>Reservations placed before August 18th, 2026 opened up for pre-orders on that day. You should have already received an email containing your unique reservation code, and a second one containing your pre-order link. If you don&apos;t see it, search your inboxes for emails from <a href="mailto:updates@ridealso.com">updates@ridealso.com</a>.<h3 dir="ltr" id> </h3><h3 dir="ltr" id="isPasted">How to Complete Your TM-B Pre-Order</h3><ol><li dir="ltr" style="font-size: 16px;">Open your pre-order link. Click the <a href="https://ridealso.com/products/tm-b-performance?view=performance&amp;access=reservation_holder_purchase">pre-order link</a> sent to you in your conversion email.</li></ol><ol start="2"><li style="font-size: 16px;">Log in to your ridealso.com account. Use the same email address you used for your original reservation.</li></ol><ol start="3"><li style="font-size: 16px;">Configure your TM-B. Choose your trim, color, and top frame. Your estimated delivery window updates in real time as you build your bike.</li></ol><ol start="4"><li style="font-size: 16px;">Browse add-ons.&#xA0;At checkout, you can add 1st-party accessories, the Alpha Wave Helmet, and Beeline swag to your order.</li></ol><ol start="5"><li style="font-size: 16px;">Choose your shipping and assembly option. Confirm your shipping destination, then select one:</li></ol><ul><ul><li style="font-size: 16px;">Standard Freight: Delivered to your door for a flat $150.00 shipping fee.</li><li style="font-size: 16px;">Beeline Local Bike Shop Assembly: Shipped to a certified Beeline partner shop for professional assembly &#x2014; $150.00 freight plus a $180.00 assembly surcharge ($330.00 total).</li><li style="font-size: 16px;">Additional accessories: A flat $30 shipping fee applies to additional accessory orders, as they will ship in separate boxes.</li></ul></ul><ol start="6"><li style="font-size: 16px;">Apply your savings. Enter your $50.00 Reservation Code and your Gear Shop Credit in the discount field, located below the order total on the checkout page. Both codes can be applied together.</li></ol><ol start="7"><li style="font-size: 16px;">Submit payment to complete your pre-order.</li></ol><ol start="8" style="line-height: 1;"><li dir="ltr" style="font-size: 16px;">Hold tight. We&#x2019;re ramping up production and building thousands of TM-B builds that are as unique as you are. When your bike is in the warehouse and processing for shipment, you&#x2019;ll get email updates every step of the way. </li></ol><hr> <h3 dir="ltr" id="when-i-try-to-pre-order-my-tm-b-i-only-see-reserve-now-what-went-wrong">When I try to pre-order my TM-B, I only see &quot;Reserve Now.&quot; What went wrong?</h3>This is almost always a login issue. Check for these before reaching out:<ul><li dir="ltr" style="font-size: 16px;">Wrong login email. Look through your inbox for your original reservation confirmation and makes sure you&apos;re logging in with that exact email address.</li><li dir="ltr" style="font-size: 16px;">Apple Pay / Private Relay.&#xA0;If you used Apple Pay or Sign in with Apple, your reservation may be tied to a private relay address rather than your real one. Check your confirmation email for the address actually on file. See if you can log in using this relay email, and if not, reach out to us to change it.</li><li dir="ltr" style="font-size: 16px;">Browser or cache issue. Try an incognito/private window, a different browser, or your phone.</li></ul>If &quot;Reserve Now&quot; still shows up after trying all of the above, contact&#xA0;<a href="mailto:support@ridealso.com" style="text-decoration:none;">support@ridealso.com</a>.<h3 dir="ltr" id="-1"> </h3><h3 dir="ltr" id="what-do-i-get-for-being-a-reservation-holder-from-before-august-18th-2026">What do I get for being a reservation holder from before August 18th, 2026?</h3>You should have already received a special credit towards the Gear Shop to reward your patience while we build the future of transport.<div dir="ltr" align="left"><table><thead><tr><th scope="col" style="width: 27.5741%;">Credit</th><th scope="col" style="width: 8.2284%;">Amount</th><th scope="col">Who gets it</th></tr></thead><tbody><tr><td style="width: 27.5741%;">Reservation Code</td><td style="width: 8.2284%;">$50</td><td>All reservation holders converting to a pre-order. This is your original deposit being applied to the purchase price.</td></tr><tr><td style="width: 27.5741%;">Gear Shop Code</td><td style="width: 8.2284%;">$350</td><td>Gift for reservations placed in 2025</td></tr><tr><td style="width: 27.5741%;">Gear Shop Code</td><td style="width: 8.2284%;">$200</td><td>Gift for reservations placed January 1 &#x2013; August 18, 2026</td></tr></tbody></table></div> Gear Shop codes are sent by email from&#xA0;<a href="mailto:updates@ridealso.com" style="text-decoration:none;">updates@ridealso.com</a>. Both the Reservation Code and your Gear Shop Code can be applied together in the discount field at checkout.<h3 dir="ltr" id="-2"> </h3><h3 dir="ltr" id="more-information-about-how-to-apply-the-discounts--reservation-conversion--code-redemption">More information about how to apply the discounts &gt; <a href="https://ridealso.com/pages/support-articles?hcUrl=%252Fen-US%252Freservation-conversion-and-code-redemption-8072623" target="_blank" rel="noopener noreferrer">Reservation Conversion &amp; Code Redemption</a></h3><h3 id="more-faqs-about-reservations--reservation-order-faqs">More FAQs about Reservations &gt; <a href="https://ridealso.com/pages/support-articles?hcUrl=%252Fen-US%252Freservation-faq-3060917" target="_blank" rel="noopener noreferrer">R</a><a href="https://ridealso.com/pages/support-articles?hcUrl=%252Fen-US%252Freservation-faq-3060917" target="_blank" rel="noopener noreferrer">eservation Order FAQs</a></h3><h3 dir="ltr" id="when-to-expect-your-tm-b--shipping-timelines">When to expect your TM-B &gt; <a href="https://ridealso.com/pages/support-articles?hcUrl=%252Fen-US%252Ftm-b---shipping-timelines-2661345" target="_blank" rel="noopener noreferrer">Shipping Timelines&#xA0;</a></h3>

Reservation Updates and Guide

Thank you for being an early supporter of ALSO! Depending on when you reserved your TM-B, you may be eligible for promotion credits to use toward your new bike and gear. This guide explains the different promotional offers and provides step-by-step i

Thank you for being an early supporter of ALSO! Depending on when you reserved your TM-B, you may be eligible for promotion credits to use toward your new bike and gear.&#xA0;This guide explains the different promotional offers and provides step-by-step instructions on how to apply your codes at checkout.&#xA0;Understanding Your Offers&#xA0;Depending on your reservation group, you will fall into one of three promotional categories:<ul><li dir="ltr" style="text-decoration:none;">TM-B Launch Edition Pre-Order Customers: Free Alpha Wave Helmet promo code and a $250 Gear Shop Promo</li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Early Adoption Reservation Holders (OCT 2025 - DEC 2025): $350 Gear Shop Promo&#xA0;</li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Second Wave Early Adopters (JAN 2026 - AUGUST 17 2026): $200 Gear Shop Promo&#xA0;</li></ul>If you are eligible for one of these offers, you have received two separate emails containing your unique codes to the email address associated with your order:<ol><li dir="ltr" style="text-decoration:none;">$50 Reservation Credit Code: Applies your original $50 reservation fee as a credit toward the base price of your TM-B.&#xA0;</li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Gear Shop &amp; Promotional Codes: Applies your specific promotional value ($200, $250, $350, and/or a free Alpha Wave Helmet) toward eligible accessories and gear.&#xA0;</li></ol> Step-by-Step Redemption Guide&#xA0; RESERVATION CODESTo convert your TM-B reservation into a full order, follow these steps:<ol><li dir="ltr" style="text-decoration: none; font-weight: bold;">Check your inbox for the conversion emails:&#xA0;<ul style="font-weight: initial;"><li dir="ltr" style="text-decoration:none;">Email 1 (reservation code): It will contain your unique $50 promo code, which applies your initial $50 refundable reservation deposit directly as a credit toward your TM-B purchase. &#xA0;</li><li dir="ltr" style="text-decoration:none;">Email 2 (private access link): Contains a private link to unlock the TM-B configurator on the ALSO storefront. If you did not receive this link, it can be found&#xA0;<a href="https://ridealso.com/products/tm-b-performance?view=performance&amp;access=reservation_holder_purchase)" style="text-decoration:none;">here</a>.</li></ul></li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Log In to Your ALSO Account<ul style="font-weight: initial;"><li dir="ltr" style="text-decoration:none;">Click the private configurator link from your email.&#xA0;</li><li dir="ltr" style="text-decoration:none;">Log into the storefront using the&#xA0;exact email address&#xA0;used when placing the original $50 reservation.</li></ul></li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Configure Your TM-B<ul style="font-weight: initial;"><li dir="ltr" style="text-decoration:none;">Select your preferred trim, cockpit, and top frame options</li></ul></li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Select Accessories &amp; Delivery Method<ul style="font-weight: initial;"><li dir="ltr" style="text-decoration:none;">Add any 1st-part accessories, Alpha Wave Helmet, or swag to your cart.&#xA0;</li><li dir="ltr" style="text-decoration:none;">Select your assembly preference (Standard Freight direct to home or Beeline Local Bike Shop assembly).&#xA0;</li></ul></li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Apply Code(s) at Checkout<ul style="font-weight: initial;"><li dir="ltr" style="text-decoration:none;">On the checkout page, enter your $50 Reservation Code into the discount field.&#xA0;</li><li dir="ltr" style="text-decoration:none;">Enter and stack your Gear Shop Credit in the discount field simultaneously (if applicable).&#xA0;</li><li dir="ltr" style="text-decoration:none;">Complete checkout to finalize your pre-order.&#xA0;</li></ul></li></ol>To apply your Gear Shop and/or Alpha Wave Helmet credits and complete your order, follow these steps:<ol><li dir="ltr" style="text-decoration: none; font-weight: bold;">Open the Conversion Email &amp; Access Link<ul style="font-weight: initial;"><li dir="ltr" style="text-decoration:none;">Locate&#xA0;Email 2, which contains your private TM-B pre-order&#xA0;<a href="https://ridealso.com/products/tm-b-performance?view=performance&amp;access=reservation_holder_purchase)" style="text-decoration:none;">link</a>&#xA0;along with your unique&#xA0;$200 or $350 Gear Shop credit code&#xA0;</li></ul></li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Log in: Log into the storefront using the exact email address used for your original reservation.&#xA0;</li><li dir="ltr" style="text-decoration: none; font-weight: bold;">Configure your TM-B (if applicable): Select your preferred TM-B model, trim, color and top frame.&#xA0;<ul style="font-weight: initial;"><li dir="ltr" style="text-decoration:none;">If this is a net new order of accessories only, skip and proceed to step 4.</li></ul></li><li dir="ltr" style="text-decoration: none;">Add gear: Add your desired 1st-party accessories, Alpha Wave Helmet, or swag/apparel to your cart</li><li dir="ltr" style="text-decoration:none;">Proceed to checkout:&#xA0;Select your preferred shipping and assembly option (Standard Freight or Beeline Local Bike Shop Assembly, if applicable).&#xA0;</li><li dir="ltr" style="text-decoration:none;">Apply your codes:&#xA0;Enter your Gear Shop Credit Code or Alpha Wave Helmet Code in the discount field to offset your accessory balance</li></ol>Important Terms &amp; Eligibility&#xA0;<ul><li dir="ltr" style="text-decoration: none;">Eligible Merchandise: Gear Shop promo codes apply exclusively to 1st-party accessories (baskets, mounts, top frames), apparel/swag, and the Alpha Wave Helmet. They cannot be applied directly toward the base price of the bike&#xA0;</li><li dir="ltr" style="text-decoration:none;">Email Verification: Orders must be placed using the exact email address associated with the original reservation&#xA0;</li><li dir="ltr" style="text-decoration: none;">Post-Launch Reservations: Reservations placed on or after August 18, 2026, do not qualify for Gear Shop promotional credits</li></ul>

NEWS & UPDATES

Update: Launch Edition Production From Our Director of Product

TM-B - Shipping Timelines

Reservation Updates and Guide

Reservation Conversion & Code Redemption